Privacy Policy

Last updated: November 8, 2025

1. Introduction

Your privacy is important to us. This Privacy Policy explains how 9m² Coffee ("we", "our", or "us") collects, uses, and protects your personal information when you use our mobile app or visit our website (9m2.coffee).

2. Information We Collect

We may collect and process the following personal information:

  • Personal Details: such as your name, email address, phone number, and contact preferences.
  • Order Information: details about your orders, including items purchased and payment method (processed securely through our payment partners).
  • Usage Data: including app interactions, location (if permission granted), and device information to help improve your experience.

3. How We Use Your Information

We use your data to:

  • Process and deliver your coffee orders efficiently.
  • Improve our mobile app, website, and customer experience.
  • Send updates, offers, and important service-related messages (only if you opt-in).
  • Comply with legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties. However, your information may be shared in limited cases:

  • With trusted service providers (such as payment processors or delivery partners) who help us operate securely.
  • When required by law, regulation, or government request.

5. Data Retention and Security

We take appropriate administrative, technical, and physical measures to protect your personal information against unauthorized access or disclosure. Your data is retained only as long as necessary to provide our services or comply with legal obligations.

6. Your Rights

You have the right to:

  • Access and update your personal data.
  • Request the deletion of your account and related data.
  • Withdraw consent to data processing at any time.

To exercise your rights, contact us at: hello@coffeehaus.qa

7. International Data Transfers

Your data may be transferred and processed outside of Qatar or the UAE, in accordance with applicable data protection laws. We ensure all international transfers are secure and lawful.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and the updated date will be revised accordingly.

9. Contact Us

For questions, comments, or concerns about this Privacy Policy, please contact our support team:

  • Email: hello@coffeehaus.qa
  • Phone: +974 1234 5678
  • Address: City Centre Doha, Ground Floor, Doha, Qatar